Privacy Policy
Last Updated June 2, 2026
At Anchor & Oak Home Care, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at anchorandoakhomecare.com or use our home care services.
By using our website or services, you agree to the terms of this Privacy Policy. If you have questions, please contact us at hello@anchorandoakhomecare.com or
281-414-4916.
Information We Collect
Information You Provide Directly
When you contact us, request care, or use our services, we may collect:
Information We Collect Automatically
When you visit our website, we automatically collect certain information through cookies and similar technologies:
Device information (browser type, operating system, device type)
Usage information (pages visited, time spent on pages, links clicked)
Location information (general geographic region based on IP address)
Referral source (how you found our website)
Health Information
In the course of providing home care services, we may collect Protected Health Information (PHI) as defined by HIPAA, including medical conditions, medications, care needs, and related health information. We handle PHI in accordance with HIPAA regulations and our Business Associate Agreements with relevant healthcare partners.
Health Information
In the course of providing home care services, we may collect Protected Health Information (PHI) as defined by HIPAA, including medical conditions, medications, care needs, and related health information. We handle PHI in accordance with HIPAA regulations and our Business Associate Agreements with relevant healthcare partners.
How We Use Your Information
We use the information we collect to:
Provide and improve our home care services
Schedule and coordinate caregiver assignments
Communicate with you about care, billing, and service updates
Process payments and insurance claims
Respond to your inquiries and requests
Comply with legal and regulatory requirements
Send service updates, newsletters, or educational content (only if you opt in)
Improve our website and understand how visitors use our services
Detect and prevent fraud or unauthorized access
How We Share Your Information
We do not sell your personal information. We only share information in these specific circumstances:
With Your Consent
We share information with healthcare providers, family members, or other parties only when you have given us permission to do so.
With Service Providers
We work with trusted third-party service providers who help us operate our business, including:
Payment processors for billing
Email and communication platforms
Scheduling and HR software providers
Long-term care insurance carriers (when you choose to use insurance)
Legal, accounting, and compliance professionals
All service providers are contractually required to protect your information and use it only for the purposes we specify.
For Legal Reasons
We may disclose information when required by law, court order, or government request, or to protect the rights, safety, or property of Anchor & Oak Home Care, our clients, or others.
Business Transfers
If Anchor & Oak Home Care is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified before your information becomes subject to a different privacy policy.
HIPAA and Protected Health Information
Anchor & Oak Home Care complies with the Health Insurance Portability and Accountability Act (HIPAA) regarding any Protected Health Information (PHI) we collect or maintain. We:
Maintain physical, technical, and administrative safeguards to protect PHI
Limit access to PHI to caregivers and staff who need it to provide care
Train all employees on HIPAA requirements and patient privacy
Use HIPAA-compliant email and software systems
Sign Business Associate Agreements (BAAs) with relevant technology and service partners
Provide clients with a Notice of Privacy Practices when care begins
You have specific rights under HIPAA regarding your health information, which are detailed in our separate Notice of Privacy Practices provided at the start of care.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you
Correction: You can ask us to correct inaccurate information
Deletion: You can request that we delete your personal information, subject to legal and regulatory requirements
Opt-out: You can unsubscribe from marketing communications at any time
Restriction: You can ask us to limit how we use your information
Portability: You can request your information in a portable format
To exercise any of these rights, contact us at hello@anchorandoakhomecare.com or 281-414-4916. We will respond within 30 days.
Cookies and Website Tracking
Our website uses cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us:
Remember your preferences and settings
Understand how visitors use our site
Improve site performance and functionality
Measure the effectiveness of our content
You can control cookies through your browser settings. Disabling cookies may affect how the website functions for you.
We use Google Analytics and similar services to understand website traffic. These services collect anonymous information about visits. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
How We Protect Your Information
We use industry-standard security measures to protect your information, including:
Encrypted data transmission (SSL/TLS) on our website
Secure password protection and access controls
Limited employee access on a need-to-know basis
Regular security reviews and updates
HIPAA-compliant cloud storage for health information
Secure disposal of paper and electronic records when no longer needed
No method of transmission or storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. If we become aware of a data breach affecting your information, we will notify you in accordance with applicable law.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete it.
Links to Other Websites
Our website may contain links to third-party websites (such as the Alzheimer's Association, VA benefits resources, or partner agencies). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before sharing information with them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this policy and post the revised policy on our website. For significant changes, we will provide additional notice via email or a prominent notice on our website.
Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
Contact Us About This Policy
If you have questions, concerns, or requests about this Privacy Policy or how we handle your information, please contact us:
Anchor & Oak Home Care Email: hello@anchorandoakhomecare.com
Phone: 281-414-4916
We will respond to all privacy-related inquiries within 30 days.
This Privacy Policy is effective as of June 3, 2026.